We sincerely apologize for the quality matter you have experienced. To help us resolve this as quickly as possible, please provide the following information:

• Order number and style number

• Product model / batch number and quantity

• Detailed description of the issue, along with clear photos or videos

• Your preferred resolution: refund, replacement, or repair

We will initiate an investigation immediately and typically provide a solution within 1–2 business days. Should additional time be required, we will keep you updated on the revised timeline.

If a return is needed, please let us know your shipping address and contact information. We will provide a free return/exchange label and detailed instructions for the process.

Thank you for your cooperation and understanding. We take this matter seriously and will strictly review and improve our processes to ensure the safety and quality of our baby clothing.